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Customer Service

Customer Service

Shipping

Merchandise is shipped UPS ground or common carrier. Orders are shipped prepaid freight. All items, in stock, are shipped within 24 hours. If not in stock, our staff will notify you of the expected delivery time. Out of stock items are placed on backorder or alternate items will be suggested.

UPS Tracking and Notification 800-457-4022, Via Internet and no charge-email.

For Rush Orders
UPS Next Day Air, UPS Next Day Air Saturday, UPS 2nd Day Air and UPS 3-Day Select are available upon request at additional cost.

Shortage
All shortages must be reported within 48 hours of receipt.

Damaged Shipments
UPS Shipments: You must note damage on the drivers log, and call UPS for an inspection report. 
(Keep original packaging and contents for inspection) 1-800-Pick UPS
Truck Line Shipments: You must have specific damage noted on all copies of the freight bill.

UPS Shipments
You must note damage on the drivers log, and call UPS for an inspection report. (Keep original packaging and contents for inspection) 1-800-Pick UPS

Returned Goods
All returned shipments must have Return Goods Authorization (RGA) from Rolling Door Designs before they are returned. (RGA number must appear on package next to address label.) Unauthorized returns will be refused.

Return must be clean and like new condition, in original boxes and resalable.

Return Freight must be paid by the customer.

Obsolete, discontinued or clearance items cannot be returned.

Restocking charge will be applied against all returned/exchanged items as follows:

20% within 30 days of sale

50% up to 75 days

No returns allowed after 75 days.

How to Contact Us

Should you have other questions or concerns about these policies, please call Rolling Door Designs at 225-DOOR-KIT ((225) 366-7548) or send us an email at info@rollingdoordesigns.com.